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Responsible Gaming


At Betrally.com, we're committed to providing our customers with the very best in sports betting entertainment. Sports betting and gaming can be a fun and enjoyable experience and we work hard to make sure it stays that way. As such, we take the matter of responsible gaming very seriously and recommend our customers do the same to ensure a positive experience every time and prevent any possible issues arising before they have the chance to become a problem.

If you think you may have gambling issues, consider the following questions:

  • Have you ever missed work, school, college or other responsibilities in order to gamble?
  • Do you gamble as a way out from boredom or unhappiness?
  • If you lost money gambling, how would you feel? Would it make you want to gamble more?
  • Have you ever gambled money set aside for bills, rent, food, etc.?
  • Do you feel any guilt over the amount of time you spend gambling?
  • Has anyone ever mentioned the time you spend gambling?
  • Would you consider stealing, lying or selling to obtain gambling money?
  • Do you feel out of control regarding much you spend on gambling? Would you be upset if you had to spend it on other things or activities?
  • Do you choose to gamble instead of spending time with friends or family?
  • If you lose, do you feel an immediate need to win back your losses?
  • Does stress make you want to gamble more?
  • Is gambling making you unhappy?

If you answered yes to one or more of these questions, you may have gambling issues - we recommend that you visit www.responsiblegambling.org or www.gamblersanonymous.org


Self-exclusion


If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting Customer Service and requesting a self-exclusion period be applied to your account.

The following Self-Exclusion periods are available:

  • 1 week
  • 2 weeks
  • 1 month
  • 3 months
  • 6 months

  • We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.

    Any unsettled bets with Betrally at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.

    Please note that upon your selected self-exclusion period expiring, your account will be automatically re-activated.

    It is possible to revoke Self-exclusion upon written request (and thereafter only after 7 days has elapsed), and Betrally will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.


    Protection of Minors


    In line with our 'over 18s only' policy, here are some steps you can take to protect minorsand prevent them from accessing any Betrally.com site or associated information:

    • Do not leave your account logged in and unattended
    • Do not share your username, password, card details or sensitive data with anyone
    • Untick the 'save password' option
    • Use separate computer profiles for yourself and minors
    • Use child protection software such as Net Nanny or CYBERsitter to filter internet content

    If you become aware of any underage user registered at Betrally.com, please bring it to our attention immediately by emailing us at support@betrally.com.


    Rules


    Betrally.com operates according to a variety of rules to ensure a safe and fair online sports betting experience for everyone.

    Please ensure you read and understand these rules:

    • Terms and Conditions
    • Betting Rules
    • You must be at least 18 years of age to register an account with Betrally.com. It is a criminal offense for those under age to bet on this site.
    • Customers will be asked to verify that they are 18 or over by providing requested documentation.
    • Account holders are responsible for the confidentiality of their account details. Once a bet has been placed, it cannot be changed.
    • Residents of American Samoa, Belgium, Bulgaria, Curacao, Cyprus, Hungary, France, France (Metropolitan), French Guiana, Guam, Guernsey, Gibraltar, Ireland, Isle of Man, Israel, Jersey, Martinique, Marshall Islands, Micronesia, New Caledonia, Northern Mariana Islands, French Polynesia, Portugal, Puerto Rico, Reunion, French S. and An. Lands, United States Minor Outlying Islands, Mayotte, Palau, Romania, Turkey, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Spain, Scotland, Ukraine, United Kingdom, United States, Virgin Islands and Wallis and Futuna are not permitted to open an account, bet or make any kind of transaction at this site.

    Privacy Policy


    Betrally.com uses your personal details for the processing of bets, management of your account, providing services and carrying out research. We are the sole owners of the information you provide us and we do not share your details with any other third party. Please contact us if you wish to view or change your personal details.


    Use of Cookies


    The Betrally.com site uses cookies in line with our privacy policy to enhance your sports betting experience. We do not monitor individual customer activity nor do we disclose customer details.


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