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Terms and Conditions

By joining, using and/or vising the Betrally.com website you acknowledge that you have read and accept the Betting Rules, Privacy Policy, Responsible Gaming and Casino terms of use and agree to always abide by the following terms and conditions:

  1. Your contact information and payment details are accurate, complete and up to date at all times.
  2. You are at least 18 years old. Minors are absolutely forbidden from partaking in any activities, promotional events or services offered by Betrally.
  3. You are solely responsible for confirming that the laws and regulations of the jurisdiction you reside in, allow you to place bets in Betrally.
  4. You may only register one account in Betrally. Upon discovery of multiple accounts belonging to the same user, Betrally retains the right to close all accounts and confiscate all funds.
  5. Account registration by a player or a member of his household that is or during the past 3 years, was employed by Betrally or any entity affiliates to Betrally or to the “CL Group” of companies is strictly forbidden. The provisions of this clause shall apply also to any person who is or was employed or associated with any third party contractors, dealers, software or other service providers engaged with Betrally or any of the “CL Group” of companies. For the purpose of these Terms and Conditions the term “CL Group” shall mean all sites operated by and under Comfortlink N.V. whether now or in the future.
  6. The language, in which Betrally is governed and operated, is English. You will not hold Betrally responsible for any mistakes or lack of information, stemming from missing, incorrect or otherwise inaccurate translation of any content to other languages.
  7. Betrally is an online gaming establishment. Only bets made by the player, through player's own online account will be accepted. Bets placed otherwise will be void, regardless the outcome of the bet.
  8. A Customer’s total Account Balance is comprised of the aggregate of their Sports Balance (Sports Cash Account and Sports Bonus Account) and their Casino Balance (Casino Cash Account and Casino Bonus Account). The Sports Balance is used in the ‘Sports’ & the ‘Games’ Section. Any Sports or Games bets are placed directly with the Sports Balance. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers. Funds from the Sports Bonus Account can be used to place bets on “Sports” and “Live Betting” products and funds from the Casino Bonus Account can be used to place wagers on “Casino” and “Live Casino” products.
  9. Any funds held in the Sports Bonus Account may only be used to place bets on “Sports” and “Live Betting” products. Any winnings achieved by playing “Games” products using funds from the Sports Bonus Account shall be invalid and Betrally reserves the right to withhold and cancel such wagers and any associated winnings. In such circumstances, the staked Sports Bonus Account funds shall also be forfeited.
  10. Any funds that represent Games Bonus, part of the Sports Bonus Account, may only be used to place wagers on “Games” products. Any winnings achieved by playing “Sport” or “Live Betting” products using funds that represent Games Bonus shall be invalid and Betrally reserves the right to withhold and cancel such bets and any associated winnings. In such circumstances, the staked Games Bonus funds shall also be forfeited.
  11. Any winnings achieved by using the Sports Bonus Account to generate profit added in the Sports Cash Account through placing bets on “Sports” and “Live Betting” products with subsequent winnings cash-out shall be invalid and Betrally reserves the right to withhold and cancel such wagers and any associated winnings. In such circumstances, the staked Sports Bonus Account funds shall also be forfeited.
  12. Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to your Sports Cash Account and then requesting the Withdrawal be processed from the Sports Cash Account. Please note that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be construed as a Withdrawal from the Casino Cash Account and may consequently result in the forfeiture or voidance of Casino Product bonuses and promotions.
  13. Minimum bet amount on Sports events is £0,1. Minimum bet amount on Live Betting events is £1.
  14. Accepted bets are not subject to change or cancellation.
  15. Betrally may refuse or cancel a bet or a part of a bet, at its sole discretion, before beginning of the event, on which said bet was placed.
  16. Betrally may refuse, cancel or void any and all bets, if there is a sufficient ground to believe (at the management's sole discretion) that said bets have been placed by a group of people with connections to each other.
  17. Betrally reserves the right, at its sole discretion, to offer lower odds on certain events or bet types.
  18. Your winnings are credited to your balance upon validation of the results of the game on which the bet was placed.
  19. 'If bets' will be settled in the order they appear on your bet slip until all allocated funds have been used.
  20. Any and all funds credited to your balance by Betrally as a result of an error will be returned to Betrally, and you will have absolutely no claims to the funds.
  21. A bet placed on an event after said event has started will be void, unless placed in Live Betting.
  22. In case of cancelation of an event, your balance will be credited with the original amount of any open bets placed on said event, unless stated otherwise in the Betting Rules section.
  23. Cashback bonuses are limited to either a specified time period or amount of money.
  24. Cashback bonuses will be credited to the player's Sportsbook account within 24 hours of the promotion end time.
  25. The Cashback Bonus credited will consist of a relative part of money which the customer was offered during the promotion period.
  26. Only Stakes made with the bonus and winnings generated from the bonus will be applicable towards the rollover requirements.
  27. Unless stated otherwise, the maximum cash-out from a sportsbook cashback bonus is 10x the bonus amount.
  28. Cash-Out Facility
    1. These Cash-Out Terms are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Cash-Out Terms is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
    2. Cash-Out and Partial Cash-Out are available for pre-live and live markets and applicable for Single Bets and Combo Bets, excluding System Bets.
    3. Neither Cash-Out nor Partial Cash-Out is available on Forecast/Tricast Bets.
    4. Partial Cash-Out shall only be available in circumstances where the full Cashout offer for the bet the subject of the Partial Cash-Out is greater than twice the minimum bet amount permitted for that particular bet.
    5. The minimum Partial Cash-Out amount is equal to the minimum bet permitted for that particular bet.
    6. The maximum Partial Cash-Out amount shall be the full Cash-Out amount minus the minimum bet amount permitted for that particular bet.
    7. Combo Bets, placed together with System Bets via the 'Combo’ tab, cannot be the subject of a Cash-Out or Partial Cash-Out.
    8. When a Customer undertakes a Partial Cash-Out, the remaining bet amount (ie the initial bet amount – Partial Cash-Out Amount) is placed as a new bet at the odds current at the time of the Partial Cash-Out.
    9. In the case of a Partial Cash-Out of a Combo Bet, where one or more of the lines has already been settled, the new bet is placed on the remaining open lines at the current odds.
    10. We provide no guarantee that the Cash-Out facility will be available for a specific market or Customer. Betrally reserves the right, at its sole discretion, to disable the Cash-Out Facility at any time.
    11. Cash-Out offers are available only within a specific time frame- any changes in the price or market during this time may result in a new Cash-Out offer or in the suspension/removal of the Cash-Out facility.
    12. Cashed-Out bets will be considered and shown as settled- the outcome of the final market is not correlated with the bet settlement.
    13. Cashed-Out bets shall not contribute to meeting the rollover requirements of any Sports promotion.
    14. Bets placed using a Free Bet cannot be the subject of a Cash-Out.
  29. Free Bet
    1. Free Bet tokens can be obtained upon the use of a promo code on deposit and placement of a specific bet and/or upon registration as well as upon manual credit according to the relevant promotional conditions.
    2. Any winnings earned from Free Bets are received as withdrawable funds. The Free Bet is not stake-returned.
    3. Free Bets can be used only on specified bet types, sports, leagues or events – as stated in the Promotion T&C’s.
    4. The Free Bet amount cannot be used in portions. For example, if a €10 Free Bet token is used for a €5 bet, then the unused €5 will be forfeited and not available towards future bets.
    5. The Free Bet will always be used prior to real money - for example, if a customer is placing a €20 bet and selects a €10 Free Bet token, while having a balance of €100 in real money, then the total amount of the Free Bet will be used (€10) and €10 will be drawn from the balance.
    6. Bets that activate the Free Bet token cannot be cashed-out.
    7. Bets which are cashed out prior to the Free Bet token activation, (if specific rollover conditions are stated) do not contribute to the Free Bet release requirements.
    8. Half-lost bets on Asian Handicap or Over/Under markets are automatically considered ineligible if the Free Bet release has requirements on lost or missed selections in a combo.
    9. If the bet that contributed to your free bet token activation has been cancelled, Betrally reserves the right to remove it from customer account and decide if to reissue the promotion to the customer at their sole discretion.
    10. If the bet triggering the Free Bet token and bet placed with the latter cover opposite selections of one and the same event any profit will be forfeited.
    11. Combo and System Bets, regardless of the number of individual bets placed, contribute to the rollover requirements only for one Free Bet. For example, if a customer places three singles, as one bet, they will contribute to the rollover requirements only for one Free Bet. Or, if a customer places a system of three doubles and one treble, the bets will contribute to the rollover requirements only for one Free Bet.
    12. Bets which contributed to get conditions for Free Bet, do not contribute to rollover requirements for other bonuses.
    13. Unless specifically stated by promotional terms and conditions, bets placed contribute to Free Bet first if customers have other sports bonuses in their account.
  30. For promotions where the rollover is on the bonus: Please note that when a customer has real money and bonus money in his balance, real money is used first. Where in cases the amount of the deposit(including generated winnings) associated to the received bonus is transferred to the casino and not rolled at least 2 times before returning to the sport account BetRally may cancel the sports bonus and all winnings associated as it can be seen as bonus manipulation.
  31. Any bets placed on obvious price errors will be void.
  32. If you withdraw funds before clearing your bonus(es), they will automatically be cancelled from your account.
  33. Betrally may refuse, cancel or void any accepted bet if, in order to place it, your account was funded by a deposit subsequently made void by the payment processor.
  34. Betrally will not be liable for any damages, losses or costs of any type arising from, or in any way connected to, your use of this website.
  35. Betrally limits the amount of maximum winnings you may accrue to 50000 EUR or currency equivalents in one day (24 hours).
  36. The Maximum total cash-out amount from all available products within a 30-day time period is €20,000 (or currency equivalent).
  37. Betrally advises you to save all documentation related to transactions made in your account, as well as any relevant betting rules, for the purposes of future reference.
  38. Betrally.com operates under a license (license number: 8048/JAZ) in Curacao.
  39. Promotional events are offered by Betrally for recreational players. Based on its sole opinion, Betrally reserves the right to withhold any promotional offers from any of its members.
  40. All promotional offers are intended for individuals only. An individual is defined by a single IP address, payment method, email address, telephone number or any other means considered a unique identifier by the management of Betrally.
  41. Without derogating from anything stated herein, detection of an apparent relation between users, common betting pattern or otherwise an abusive betting strategic which unfairly exploits or manipulates one or more bonuses or promotion (“Promotion(s)”) offered by Betrally and aimed at accumulating guaranteed profit (the “Promotion Abuse Behavior”) may result in the voidance of such Promotions and such Promotions’ associated winnings and may further result in the irreversible suspension of promotion and bonus eligibility.
  42. If following careful inspection and review by Betrally it appears that a customer or a group of customers participated in a Promotion Abuse Behavior, Betrally reserves the right to revoke such customer or group of customers’ Promotion eligibility, relevant Promotion amount and any associated Promotion winnings.
  43. Promotion Abusive Behavior might include, without being limited to: common or suspicious betting patterns across identical events/markets/selections that could be identified in one or across several accounts, excessive frequency or highly unusual pattern of bets on identical selection(s) in a short period of time in comparison to regular betting patterns, etc. Betrally shall be entitled to monitor Promotion Abuse Behavior on a cross brand basis and for that purpose shall be entitled to transfer and process players personal information maintained or otherwise processed by any brand or website operated by or which is included in the “CL Group”.
  44. Any attempt by you to manipulate, abuse, or otherwise profit in an illegal way from partaking in a promotional event, will result in the removal of any bonus funds and winnings, and/or subsequent closure of the account.
  45. Bonus offers are redeemable only once, unless stated otherwise.
  46. All site event information should be used as a guide. We will not be liable for any loss resulting from errors presented on this site. For details on how bets are settled, please see Betting Rules.
  47. Bonus funds are added to your sports betting balance as soon as your initial deposit has been rolled over at least once, unless stated otherwise.
  48. To fulfill the bonus turnover requirements, bets must be placed on odds of at least 1.60, unless stated otherwise.
  49. In order to withdraw a free bonus, customers must roll over the bonus amount 10 times.
  50. Maximum cashout of a free bonus offered is 5x the bonus amount, unless stated otherwise. Any free bonuses offered can be cashed out only if the customer has made at least one deposit on the website.
  51. For promotions where the rollover is on the bonus: please note that when a customer has real money and bonus money in his balance, real money is used first.”  “The Sports Cash Account Balance is always used first in bets – the Sports Bonus Account Balance is used only once the Sports Cash Account funds have already been exposed in open bets or if there is no such balance. In cases when the Sports Cash Account Balance is transferred to the Casino Balance and not wagered at least two times before being returned to the Sports Balance, the Sports Bonus Account Balance could be subject to forfeiture if such transfer patterns are deemed bonus manipulation.
  52. For promotions where the rollover is on the bonus: please note that when a customer has real money and bonus money in his balance, real money is used first.
  53. Bets placed on Forecast/Tricast do not count towards the bonus.
  54. Combined wagers involving selections within the same event, where one of the selections may affect, or be affected by, another selection, are not permitted. If a wager if this type is mistakenly accepted, it will be canceled and void.
  55. If there are no sufficient funds to complete a selection, it will be settled according to the funds available.
  56. All advertised withdrawal time frames indicate the regular timescale for internal payout confirmation in business days and represent estimates without being guaranteed as the transaction execution time might be dependent on the payment provider’s transaction processing speed.
  57. Any withdrawal may be subject to additional security checks which may delay the advertised time frame.
  58. Where applicable, Betrally may, at its sole discretion, reverse/refund customer’s deposited funds instead of processing a withdrawal transaction via another or the same payment method.
  59. Only 1 credit/debit card or bank transfer withdrawal a month (30 consecutive days) is processed without an additional operational fee. Additional credit/debit card or bank transfer withdrawals might be charged an additional operational fee of €5.
  60. If you do not roll over your deposit at least 3 times prior to requesting a withdrawal, Betrally may charge an additional operational fee.
  61. Betrally members must use the same payment method for withdrawal as was used to deposit, with an alternative payment method offered only in exceptional circumstances.
  62. Credit/Debit Card deposits are credited into the Betrally account upon the successful online submission of the customer’s deposit. It is customer’s responsibility to ensure that these funds are kept in the Credit/Debit Card account until the bank deducts them.
  63. Bank Transfer Withdrawal payments can be executed only in the name of and to the registered account holder. Such transactions can be authorized only to banks registered in the account holder’s country of residence.
  64. Bank Wire payments are sent as transfers to international bank accounts and can sometimes take more than the advertised time to be reflected in the customer’s bank account balance.
  65. It is customer’s responsibility to check whether his bank imposes any levy or charges on international bank wire transfers.
  66. Bank Wire payments are executed in the following currencies: EUR; GBP; AUD; SEK. It is customer’s responsibility to submit such payments to bank accounts that can accept transactions in the aforementioned currencies.
  67. Withdrawals of Casino or Games winnings are limited to €2,000 per week.
  68. Duplicate accounts registration by using deliberately manipulated personal details entries (if detected) may result in the irreversible termination of the gaming account access. Betrally reserves the right to revoke all accumulated winnings credited to users as a result of such unfair registration patterns and shall return to the customer any available deposit (excluding any amount already spent in betting deposit money).
  69. Betrally reserves the right to demand any customer to provide sufficient documentation to be satisfied in its absolute discretion as to the customer’s identity prior to Betrally crediting any Promotion, bet, offer or any payout whatsoever in favor of the customer.
  70. According to our Security standards and as per our anti-money laundering obligations, we reserve the right to raise queries or demand documentation related to the source of the deposited funds. If the provided information/documentation is not viewed as satisfactory Betrally may suspend/terminate the customer’s account and pass on any necessary information to the relevant authorities.
  71. All personal data is kept confidential and secure in accordance with our Privacy Policy which form part of these Terms and Conditions, however Betrally reserves the right to use first names, usernames and locations in order to advertise significant wins. Your continued use of the Betrally gambling services will be deemed to constitute your acceptance of the Privacy Policy and/or any amendments to the Privacy Policy.
  72. Terms and Conditions may be changed or updated. The most recent version will always be advertised on the website. It is your sole responsibility to check for updates, and familiarize yourself with any changes made.
  73. Betrally does not provide services to customers residing in the following countries: American Samoa, Belgium, Bulgaria, Curacao, Cyprus, Hungary, France, France (Metropolitan), French Guiana, Guam, Guernsey, Gibraltar, Ireland, Isle of Man, Israel, Jersey, Martinique, Marshall Islands, Micronesia, New Caledonia, Northern Mariana Islands, French Polynesia, Portugal, Puerto Rico, Reunion, French S. and An. Lands, United States Minor Outlying Islands, Mayotte, Palau, Romania, Turkey, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Spain, Scotland, Ukraine, United Kingdom, United States, Virgin Islands and Wallis and Futuna.
  74. These T&Cs will take precedence over any communication via phone, email, or live chat with any representatives of Betrally.

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